Amazing staff. My dog even likes to visit which is really reassuring!

Wrote a review before but it’s been taken down. My bunny had a gut appointment on the 01/05 and nothing was done and I was charged £68 and he died on 05/05 my way to moulton emergency. I saw Laura at Rhodes and all she cared about is money, so insensitive and not sure why she does the job if she lacks empathy and doesn’t really care about animals. They’re supposed to be professionals, they know what they’re doing and all for money only! She didn’t offer me a refund after the lost of a beloved pet so made a complain and this is what the clinical director said.. At the time of the consultation, the main concern was that Mr Grey was not himself, he was losing a bit of weight and not eating as many treats/vegetables. My colleague performed a full physical examination and there were no obvious abnormalities detected at the time of examination. During the appointment, it was discussed the possibility of performing some blood tests, but it was decided to monitor the situation at that point, given the fact that Mr Grey looked healthy on examination and his clinical signs at the time were mild. Many times, minor issues are self-limiting, and it is better to be conservative as rabbits are very fragile, and any intervention causing stress can trigger serious complications. Collecting blood samples can be challenging and is not well tolerated by these patients. Imaging techniques such as ultrasound are often of limited use due to the high presence of gas in the gastrointestinal tract and radiography requires at the very least some degree of sedation which can be life threatening on its own. Rabbits have a higher complication rate than other species when having sedations or anaesthetics, including death. Sadly, during the days following your initial visit to us the situation did not improve and Mr Grey passed away 4-5 days later. It is difficult to say if the outcome could have been different had we seen Mr Grey back a few days later. Regrettably, it is not unusual for rabbits to suffer from sudden death since, being prey animals, they hide evidence of illness quite well. I can see from the out of hours notes that the reason for his passing was strongly suspected to be gut stasis. At the time of our examination, this was not considered an issue as Mr Grey was still eating and passing normal stools and he did not present bloated or painful in his abdomen. Gut stasis often develops as a consequence of some other underlying condition. Having reviewed the case myself and discussed it with the colleague that saw you and Mr Grey, I am satisfied that our management of his care was entirely reasonable and appropriate and, for that reason, trust you will understand why I consider a refund of fees is not warranted. I cannot finish this email without mentioning your review on google about our services, particularly your strong comments about our colleague. We completely understand how heartbroken you must feel after the loss of your beloved pet. However, we feel it is not justified to be so offensive towards one of our very experienced and caring veterinary surgeons. We do care for every single patient we take care of. Losing a patient is not easy for us either. No matter how long you are in this profession it does not get easier when things go unexpectedly wrong. The advice our colleague gave you following the assessment of Mr Grey was based on the clinical findings at the time of the consultation. Advice was given with the best of intentions and based on the clinical findings at the time. Such strong and disrespectful comments from your part are totally out of order. Making these types of comments in social media can cause significant mental health issues to professionals that only try to do their best every day. We don't tolerate this from any client towards our staff, so we agree with you that our professional relationship should end here. I hope this addresses your concerns and explains our position. Yours faithfully — Wow! Just wait for Vet Mediation to contact you Rhodes, I’ve got a lot of time now!

Honestly could not recommend these vets enough. I’ve been taking my kitten here for the last 6 months and have nothing but positive things to say - about both the receptionists and vets. All so lovely and welcoming. My kitten, Mylo, got neutered and microchipped today. Arthur was so helpful and reassuring throughout the whole process.

The most compassionate, caring, professional, friendly and welcoming vets I have ever been to in my entire life. The complete opposite to the chain vets, a whole different experience. From the reception staff, to the nurses to the vets and too the practice manager. Real animal lovers and real understanding people.

We lost our cat, Aslan on Friday. The vet we saw was absolutely fantastic. Comforting and reassuring. Today we arrived with our old terrier girl, JD. They forwarded the appointment because of our concerns and the gentleman we saw was very prompt in his investigation. Answered absolutely every question we had and advised on many other things that we queried. They did a speedy blood test to establish where to start treatment. She improved not long after arrival. Hands down the best veterinary practice in Northampton. Open and honest. Thank you so much to all of the staff. We’d be lost without you and our fur babies.