Cat and Rabbit Care Clinic

- Many reviewers describe the clinic as consistently caring and professional over many years, with several saying they would not go elsewhere. - Common themes include detailed examinations, clear explanations, and being talked through different options rather than feeling rushed. - Owners often mention gentle handling, a calm and quiet reception area, and strong experience with cats and small mammals, including guinea pigs.

Cat and Rabbit Care Clinic in Northampton focuses on cats, rabbits, and other small mammals in a quieter, species-focused setting that many owners say feels calmer than a general practice. The clinic offers routine and preventative care, and website information states that a 24-hour emergency service is provided in-house. Recent feedback remains strongly positive overall, with repeated praise for gentle handling, clear explanations, and practical advice tailored to individual pets.

Services

•Routine and preventative care for cats, rabbits, and other small mammals, including general check-ups, vaccinations, and microchipping.
•24-hour emergency service, provided in-house.
•Species-focused care for cats and small mammals, with recent reviews specifically praising experience with guinea pigs as well as ongoing cat care.
•Behaviour and supportive consultations, including practical advice for anxious cats and discussions around home-management options when family circumstances change.
•Referral onward when needed, with one owner crediting the team for recognising a serious case quickly and arranging specialist hospital care.
•Recent reviews also mention thorough examinations, detailed reports, and a team that is helpful and informative, including over the phone.

Pricing

Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Reviews are generally positive on value, and one owner specifically contrasted the clinic with a previous vet where they felt pushed towards extras.

People

•Kim (vet): repeatedly praised for taking time to listen, explain options clearly, and give practical advice, especially around cat behaviour and care.
•Simon: often named alongside Kim for the clinic’s standards and personalised approach; some owners say they travel specifically to see them.
•Sophie: singled out by one owner for recognising how serious a cat’s illness was and arranging referral to a specialist veterinary hospital.
•Debbie (reception): positively mentioned as part of the supportive front-of-house team.
•Wider team: recent reviews also praise the vets, nurses, and reception staff as friendly, knowledgeable, empathetic, and professional.

Reviews

Google reviews: 4.8/5 from 369 reviews. Recent feedback is mostly very positive.

•Many reviewers describe the clinic as consistently caring and professional over many years, with several saying they would not go elsewhere.
•Common themes include detailed examinations, clear explanations, and being talked through different options rather than feeling rushed.
•Owners often mention gentle handling, a calm and quiet reception area, and strong experience with cats and small mammals, including guinea pigs.
•One recent negative review raised concerns about missed discharge medication after rabbit surgery and poor follow-up communication around the complaint, though this sits alongside a much larger number of positive reviews.

Reviews for Cat and Rabbit Care Clinic

Note: Showing the 10 most recent Google reviews out of 369 we track in total. Recent reviews may not be representative of overall sentiment.

Joanne Woodhouse

3 weeks ago

Been coming to the cat and rabbit for 14 years, always happy with their service, the vets always go through options with our cats issues, reception staff are always helpful and friendly so thankyou to all the staff there

sarah rodriguez

Claire Higginbottom

Very detailed examination and report. Very friendly and informative.

Kristina

4 weeks ago

First went here for guinea pigs after realising not all vets have experience with guinea pigs and I can honestly say they're were amazing. I now only have cats and they are still brilliant. They are caring and gentle and happy to help even over the phone. Would highly recommend to anyone

Amy Cornforth

1 month ago

I am extremely saddened and frustrated by my experience with Northlands Cat and Rabbit clinic following surgery for my rabbit, Binx. Binx underwent surgery for an abscess and was discharged into my care. At the discharge appointment, I was shown how to administer injections at home using saline as a demonstration. However, I was not informed that he was supposed to receive his first Depocillin (penicillin) injection during the discharge appointment, and this injection was not administered before he was sent home. I was also not provided with any written discharge instructions regarding the antibiotic or when it should be given. The following day, Binx returned to the practice with a high fever. Two members of staff indicated that his condition was likely sepsis and he sadly passed away. After his death, and following my complaint, the practice confirmed in writing that the intended plan had been for the nurse to administer the first Depocillin injection during the discharge appointment, but that this dose had been overlooked. They also acknowledged that I had not been provided with written discharge instructions. However, I did not feel that their response adequately addressed the seriousness of what had occurred or clearly explained what measures would be put in place to prevent something similar happening again, so I sent a further response. Following a chaser email I sent to the Cat & Rabbit clinic, I was informed that I would receive a further reply by 6 March 2026. However, I was later advised that this deadline was not correct and would have been extended following my additional response, which created further confusion, particularly as I had been chasing for an updated timeframe in relation to my follow-up email. In any case, the 6 March date passed without any update or clarification. It has now been six weeks since I first raised my complaint and the matter remains unresolved. Following the missed deadline, I sent multiple follow-up emails on Saturday, Monday, and again yesterday requesting an update, or at the very least an acknowledgement or confirmation if an extension to the deadline was required. These emails went unanswered by the Cat & Rabbit clinic itself, and I only received a response after contacting the general Northlands email address. In that response I was advised that I should receive a reply “in the next couple of weeks”, however no specific date was initially provided until I requested one. The lack of communication and inconsistent information throughout this process has been extremely frustrating, particularly given that my complaint relates to negligence surrounding Binx’s discharge and care. Losing a pet is devastating, and the circumstances surrounding Binx’s death and the handling of the complaint have made this experience even more distressing. Based on my experience, I would not recommend this veterinary practice and if i could give lower than 1 star I would.

Alison Fitt

3 months ago

We have used Cat & Rabbit for two of our cats and all of our interactions have been empathetic positive and professional. At a previous vet we always felt that they were upselling on each visit. Although I do love dogs it is also a much nicer experience to take a cat to a vet that only treats cats and small mammals. Vet Kim is such a cat lover and understands all aspects of their behaviour. We always feel that we can ask for her advice on any aspect of cat care and she always takes the time to listen and understand our pet before giving advice. Couldn’t recommend more.

Ishita Kalamkar

4 months ago

Very friendly and knowledgeable group of vets and nurses here. We've been with them from the day we got our ginger furball, picked them from other people's recommendations and now we can't recommend them enough. They genuinely care about the animals. I wouldn't go anywhere else.

susan luck

5 months ago

The staff were lovely, Very professional, aware of all their patients needs, very polite and just all round brilliant, thank you for a fantastic first visit.

Sarah Smith

Always a pleasure to come for a check up. All the staff treat my two cats like their own. I would not go anywhere else.

Tony Wimp

Always friendly, usually very efficient, nice quite environment & atmosphere in reception. Vets very good & helpful.