Northampton Riverside Vets4Pets Ltd

Northampton Riverside Vets4Pets Ltd is part of the Vets4Pets group. Based on the written reviews available, it appears set up for routine companion-animal care including dentistry and ongoing management of chronic conditions. Owners mention a dog having a dental procedure with three teeth removed, and another dog’s Addison’s disease being managed long-term. Reviewers also describe mixed experiences with front-of-house communication: some report professional, kind care over several years, while others describe rude or dismissive reception/administration interactions (in person, by phone, and via email).

Services

•Dental procedures, including tooth extractions (a review mentions three teeth removed during a dental).
•Ongoing management of chronic illness, with one owner describing long-term management of Addison’s disease after diagnosis.
•New-pet/kitten enquiries and registration discussions are mentioned (an owner visited to ask about seeing the vets and getting information before getting a kitten).

People

•Vets (unnamed): One long-term client says their dog’s Addison’s disease has been “well managed since diagnosis,” and describes the vets as excellent and compassionate.
•Reception/admin (unnamed): Multiple reviews describe problems with communication—one family says they were “fobbed off” when asking for information before getting a kitten, and another reviewer describes a prolonged email exchange that felt anonymous and condescending.
•Nursing staff (unnamed): One reviewer was unhappy with how their dog was handled at pickup after a dental procedure, describing a nurse putting a wet finger into the dog’s sore mouth to push the tongue back in.

Reviews

4.3 stars from 335 reviews. The clinic receives many brief positive ratings, alongside a smaller number of detailed complaints focused on communication and handling at the front desk. “”

•Professionalism and kindness: Several reviewers describe the team as professional, kind, and compassionate, including one owner who has been with the practice for over three years.
•Chronic-condition care: One detailed review cites successful ongoing management of a dog’s Addison’s disease.
•Dentistry experiences vary: A dental with three extractions is mentioned; one reviewer then criticises the pickup interaction and handling of their dog’s mouth.
•Reception/admin concerns: Some owners describe rude or dismissive interactions when enquiring in person, feeling laughed at while upset, or finding email communication unprofessional/anonymous.

Reviews for Northampton Riverside Vets4Pets Ltd

Note: Showing the 5 most recent Google reviews out of 335 we track in total. Recent reviews may not be representative of overall sentiment.

Vivian Smith

2 months ago

Excellent pet shop 😁

Eugene Brooks

Very professional

Phil Halson

4 months ago

I took my dog here and he made a big mess on the floor.

Sj Hobsey

We went to inquire about seeing the vets amd getting more information as we were getting a kitten our first pet as a family and the receptionist was just rude, fobbed us off, no personality at all she was horrible she nearly put my daughter off if vet people were like this, sorry but shes not a people person she is in the wrong job. Wont be bringing my pet there also heard too many bad things about these vets.

tracey byrne

5 months ago

Amymichelle Donnelly

The receptionist laughed as i was upset about leaving my dog also on the phone when i rang in, will be making an complaint about this also when picked my dog up after having dental procedure with 3 teeth being removed I noticed her tounge sticking out the nurse then proceeded to wet her finger and shoved it in my dogs mouth and move it about and say get ur tounge in there, my chihuahuas mouth is sore and shes doing that not acceptable I'll be making a complaint about it aswell avoid

Jenna Kennedy

8 months ago

Have been with this vet for over three years and they have been fantastic. One of my dogs has Addisons disease and it has been well managed since diagnosis. All staff have always been incredibly kind and caring, the vets themselves are excellent, they have the greatest compassion and expertise and I’d highly recommend them.

Ma ya

9 months ago

I was amazed by professional service and kindness. I didn't expect it. Thank you! Sheba❤️

Karen Marriott

a year ago

I've used Vets4Pets St James for years always with excellent service, the last time I went i felt it had lost its personal touch so decided to try the Riverside branch. BIG MISTAKE numerous emails back and fourth with an anonymous member of staff trying to book my pet in has left me realising if they can't be professional in an email conversation I really don't want to trust them with my pet. One email lacked any kind of greeting, all lacked ownership, punctuation, grammar and the last was condescending and on the brink of rude. I'm not the admin police and I would've overlooked all this if the composer of the emails was a little nicer maybe used his/her name and explained in clear sentences what was required. Needless to say I will be going elsewhere. Really disappointed Vets4Pets your staff have let you down