Rhodes Vets Towcester Road

- Several recent positive reviews praise the team for being helpful, professional, kind and caring, with strong feedback about both reception staff and vets. - Communication stands out as a recurring positive: owners mention questions being answered clearly, explanations in plain English, and appointments that did not feel rushed. - The pet plan comes up frequently.

Rhodes Vets Towcester Road is a long-established Northampton practice, with Rhodes Vets saying it has cared for pets for more than 65 years. The practice advertises 24-hour emergency cover and microchipping, and reviews point to routine preventive care through a pet plan covering items such as vaccinations and parasite treatments. Recent feedback is mixed overall, with many owners praising the staff’s kindness and communication, while a smaller number of reviews raise serious concerns about pet plan administration and one end-of-life consultation.

Services

•Emergency and preventive care: The practice states that it offers 24-hour emergency cover and microchipping.
•Routine health care: Reviews mention vaccinations, flea, tick and worming treatments, and general check-ups, often linked to the clinic’s pet plan.
•Pet plan examples mentioned by owners: These include annual vaccinations, phone or text reminders, and in one review free consultations and a urine test.
•General consultations: Owners mention vets answering questions clearly, explaining things in plain English, and handling pets gently during appointments.
•End-of-life discussions: One review reports a requested euthanasia being declined because the vet felt the cat was healthy.

Pricing

No published pricing information is currently available for this clinic.

People

•No individual vets or nurses are named in the available information.
•The reception team receives repeated praise for being warm, welcoming, knowledgeable, fantastic, and helpful, with one owner noting there was no rushing or lengthy wait.
•The vets are often praised for being professional, kind, caring, supportive, gentle with pets, and clear in their explanations.
•One reviewer reports a very negative experience during a euthanasia consultation and felt the vet was unsympathetic.

Reviews

Google reviews: 4.6 stars from 95 reviews.

•Several recent positive reviews praise the team for being helpful, professional, kind and caring, with strong feedback about both reception staff and vets.
•Communication stands out as a recurring positive: owners mention questions being answered clearly, explanations in plain English, and appointments that did not feel rushed.
•The pet plan comes up frequently. Supportive reviews say it helps with routine care by covering items such as annual vaccinations, parasite treatment and reminders, and one owner felt it was reasonably priced.
•Negative feedback includes a repeated complaint about pet plan handling, alleging refusal of medication and appointments after a payment issue, as well as one detailed complaint about a euthanasia request being declined.

Reviews for Rhodes Vets Towcester Road

Note: Showing the 10 most recent Google reviews out of 95 we track in total. Recent reviews may not be representative of overall sentiment.

Gemma Perry

8 months ago

Scammed my son out of money for pets plan. He never missed a payment but because I struggled with 1 payment over Christmas as I could nearly put food on table they refused to dispense the medication that was paid for for his dogs plan and still refused to see my sons dog. So my son paid repeatedly for his plan and never missed a payment they refused to treat his dog and will be showing emails and that payments where up to date to the rspca and show them the vets here rip their customers off.

Ruxandra Miron

1 year ago

Amazing staff , extremely helpful 🥰🥰🥰

Hilary Fulton

Incredibly professional, kind and caring vets. I was recommended to Rhodes when I first got my cat, 4 1/2 years ago. The pet plan is a great help and reassurance that flea and worm treatments are costed in, reminders sent to your phone, plus all yearly vaccinations and free consultations. The reception team are fantastic, and the vets are always so supportive and considerate.

Veronika Mora

Christine Davis

Very helpful vets and receptionists. No surprises!

Jim OHARA

2 years ago

Uncaring and unsympathetic Both my elderly parents are seriously ill (one with major surgery and immobile and one suffering from stage four heart failure and terminal cancer) Their 14yr old cat had become dirty around the house and appeared to be going into dementia. After trying everything to help the cat they couldn't cope any more and resigned themselves to have the cat euthanized as it was making my seriously ill mother worst. We had tried to rehome but nobody wants an old dirty cat with dementia. We made an appointment (6/4/24) during which the vet refused to euthanize the cat! stating that in her opinion it was healthy!! She then mentioned Cat Protection, which we had tried (waiting list) and even suggesting that we put a post on FB which CP advise strongly not to do. I could not reason with the vet that the cat was not well and and causing a great deal of stress for my seriously ill mother who could have a fatal heart attack. The vet took the attitude that the cat took priority over my parents well being!! I was then forced to take the cat back to their house whilst I waited for another appointment. This caused my parents a great deal of unnecessary distress as they had to go through their goodbyes again. Later that day, I got an appointment with my vets at Ashtree, Mkt Harborough, who were totally the opposite and agreed that I was acting reasonably and responsibly. My family has used Rhodes for over 40+ years - not any longer.

Julie Underwood

Such a friendly practice where the receptionist is warm , welcoming and knowledgeable. No rushing or lengthy waits. The vet herself was gentle and willing to answer all my questions. Thank you.

Michael Maxwell Nelson

Very very helpful and explained everything to me in plain English . I signed up to the pet plan which includes vaccination once yeah all the flea and tick and worming for the year check ups urine test and all sorts of things which I thought the price is really reasonable. already recommend this practice to my friends and family, helpful friendly practice I’m sure they’re gonna take very good care of my little puppy Santos. Thanks.